Shipping, FREE RETURNS, & EXCHANGES

Normal Shipping Charges For Domestic USA orders:
Free Shipping!! All you have to do is spend $50.00 and we cover ground shipping for you! 
If you spend less than $50.00 these are the following flat rates via USPS: 
Flat Rate $7.00
All shoes and boots $20.00
Order Process:
We process orders multiple times through out the day (Monday through Friday). Ship out will be with in 24 hours after an order is processed!
Shipping:
All orders will be shipped out USPS priority flat rate and shipping times will vary between 1-5 business days ( usually closer to 1-3 days, call us if you want us to see how soon it will get to you).  Regardless of the option there are will not be ship outs on Saturday or Sundays. Shipping cut off times are at 3:00 pm Central Time Zone.  We can not ship to post mailboxes at this time.
*please note any clearance items will have a shipping charge, even if it does not charge it at the time, fortuity may have to add an additional charge later* 
USPS also has:
Priority Express: Overnight $20
  (Please call if you have any questions or to see if we can get in sooner 913-491-5059)
 * If using a store credit received on exchanged items additional shipping charges for future purchases may be issued* 
 

FREE In- Store Pick Up and FREE DORM & Sorority DELIVERY: 

No charge or fee if you decide to pick up your items at one of our store locations! Please allow at least 15 Days after order is processed for the items to be delivered to the stores. We will call you once your order is ready to be picked up.  Each location has different hours so please feel free to call for hours they are open.

Lawrence: 785-331-4449
Manhattan: 785-532-9140
Kansas City Plaza: 816-931-4389
 For your benefit: PLEASE double and triple check that all your information is entered in correctly! We do not want you to have to deal with a wrong address delivery fee or anything like that! We want your packages to arrive in perfect condition to your address the first time!
 
International Shipping and Orders:
We do ship internationally through USPS. Rates vary from country to country and depending on weight. 
If you have any questions please call 913-491-5059 
** When purchasing a gift certificate and attempting to get free shipping please email customercare@fortuityusa.com! We will give you a code if you have spent $50.00 to get the free shipping. 
** We do make exceptions to some rules so please feel free to call Ellie and she can do her best to help you with your needs. 913-491-5059 we are always here to help you!! 

 

ONLINE ONLY:

FREE RETURNS and EXCHANGES

 Policy

We hope you love your purchase, if not do not worry we will refund or exchange items for store credit and the shipping cost will be on us! These items must fit the following conditions:

  1. Be unworn, odor, and damage free.
  2. Within 5 days of delivery for a full refund, within 30 days of delivery date you may get store credit or exchange .
  3. Original tags on.
  4. Unwashed
  5. Unaltered
  6. Original conditions

Non – exchangeable items include:

 

  1.      Sticky bras
  2.    Clearance items or final sale items ( anything 50% off)
  3.     Body suits
  4.      Hair accessories
  5.      Jewelry
  6.  Intimates: underwear, swimwear, etc

 

To get a full refund back please follow these instructions 

1. Refunds for money back must be claimed and sent back within 5 days of the date delivered. If it its later than 5 days and up to 30 days after delivery, you may exchange your items or get store credit that never expires.

2. Contact ellie.fortuity@gmail.com or call 913-491-5059 with subject refund with in the 5 days after you have received. 

3. We will email you a return label and you will need to ship the items back to us, in the original condition. 

4. Once received we will contact you to let you know that status of the refund or exchange 

If you receive incorrect or manufactured defective items, all claims must be within the first 7 days of delivery.

 

 

Contact us 913-491-5059 or ellie.fortuity@gmail.com if you have any other questions  

** please make sure to contact us before sending an item back

*This return and refund policy only applies to online purchases at www.fortuityusa.com, not available for in store purchases.

 

*Double discounts do not apply, please understand we are a small boutique and try to give you the lowest price possible. If a glitch in our system happens we will contact you to let you know.
*Discount Codes can not be used in conjunction with sale items or other discounts. 

* any discounts will not be applicable for gift certificates, if a discount is used to purchase a gift card (by accident) a refund will be issued and it can be purchased at full price. 

* REFUNDS WILL NOT BE ELIGIBLE ON CUSTOM MADE ITEMS- (some greek jewelry, monograms, etc.) 

* All refunds and exchanges are subject to management approval. These are policies are for www.fortuityusa.com and do not reflect the exchange policy of in store purchases.